Terms & Conditions of Service

These Terms and Conditions ("Terms", "Agreement", or "Master Services Agreement") constitute a legally enforceable commercial contract entered into between CombineGrowth Technologies Private Limited ("CombineGrowth", "Company", "we", "us", or "our"), having its registered office at Narasaraopet, Andhra Pradesh, India, and the client entity or individual ("Client", "you", or "your") accessing our websites, software portals, or engaging our software engineering services.

By executing a Statement of Work (SOW), issuing a Purchase Order (PO), submitting a digital contract acceptance, or otherwise procuring CombineGrowth services, you represent and warrant that you have the legal authority to bind your organization to these Terms. If you do not agree with all terms herein, you must refrain from engaging our services.

CombineGrowth delivers enterprise-grade software engineering and technical growth capabilities across five core practices:

Each project engagement is governed by a dedicated Statement of Work (SOW). CombineGrowth executes engineering deliverables through structured Agile sprints characterized by continuous integration, weekly stakeholder progress reviews, and milestone-based code deliveries.

Timely delivery of software systems is contingent upon Client's active cooperation. Client covenants to:

• Designate an authorized Product Owner with decision-making power for sprint approvals.
• Provide requisite technical assets, third-party API keys, domain DNS records, and brand guidelines in a prompt manner.
• Participate in scheduled milestone reviews and conduct User Acceptance Testing within the agreed Acceptance Period.

Any delivery delay caused by Client's failure to provide necessary assets or approvals shall automatically extend CombineGrowth's delivery schedule by a corresponding period without liability.

Upon deploying a milestone release to the designated staging environment, CombineGrowth shall deliver written notice to Client. Client shall have fourteen (14) calendar days ("Acceptance Period") to test and verify the Deliverables against agreed SOW specifications.

Fees, milestone schedules, and payment terms are set forth in the individual SOW. Unless explicitly specified otherwise in writing:

• Invoicing & Payment Window: Invoices are payable within fifteen (15) calendar days of receipt via wire transfer, ACH, or approved enterprise corporate payment gateway.
• Late Payments & Sprint Suspension: Unpaid invoices exceeding thirty (30) days from due date shall accrue interest at the rate of 1.5% per month (or the maximum permitted by statutory law). CombineGrowth reserves the right to suspend active sprint development until delinquent accounts are cured.
• Taxes: All quoted professional fees are exclusive of applicable taxes (e.g., Goods and Services Tax - GST in India, VAT, or withholding taxes). Client shall be responsible for all statutory taxes applicable to its jurisdiction.

Both parties acknowledge that during the course of engagement, either party may receive Confidential Information of the other party. Each party covenants that:

• It shall protect the disclosing party's Confidential Information using at least the same degree of care it uses for its own sensitive trade secrets, and in no event less than a reasonable standard of care.
• It shall not disclose Confidential Information to any third party except to its employees, contractors, and legal advisors who require access and are bound by strict non-disclosure obligations.
• This confidentiality obligation survives the termination or expiration of this Agreement for a period of five (5) years.

CombineGrowth engineers software platforms for high-throughput resilience. For clients subscribing to ongoing Cloud Management and SLA Retainers:

SLA guarantees exclude downtime resulting from upstream cloud outages (e.g., AWS global service degradation), emergency security patching, or unauthorized client infrastructure modifications.

CombineGrowth warrants that all services will be executed in a professional, workmanlike manner in accordance with standard enterprise software engineering practices.

To safeguard institutional engineering knowledge and team continuity, both parties mutually agree that during the term of this Agreement and for twelve (12) months following contract termination, neither party shall directly or indirectly solicit, recruit, or hire any software engineer, system architect, or key contributor of the other party who was directly involved in the project.

This restriction shall not apply to general public job advertisements or recruitment postings not specifically targeted at the other party's personnel.

This Agreement commences upon the Effective Date and continues until all Statements of Work are completed or terminated in accordance with the following terms:

• Termination for Cause: Either party may terminate immediately upon written notice if the other party commits a material breach and fails to cure such breach within thirty (30) calendar days of written notice, or becomes subject to insolvency or bankruptcy proceedings.
• Termination for Convenience: Client may terminate an ongoing SOW for convenience upon thirty (30) days advance written notice, subject to compensating CombineGrowth for all milestones completed and pro-rata work-in-progress up to the effective termination date.
• Post-Termination Delivery: Upon full payment of outstanding dues, CombineGrowth will package and transfer all completed codebases, Git repositories, and documentation to Client.

The parties agree to attempt in good faith to resolve any commercial or technical dispute through executive negotiation between designated company officers for a period of thirty (30) days.