Refund & Cancellation Policy
This Refund Policy outlines the terms governing payments, milestone settlements, engineering allocations, and cancellations for custom software development services delivered by CombineGrowth Technologies Private Limited.
Strict No-Refund Policy
Payments are strictly non-refundable once transferred, as dedicated engineering hours and compute resources are allocated immediately.
Immediate Sprint Kickoff
100% of upfront funds are committed directly to developer bandwidth, cloud staging instances, and architectural design.
30-Day Code Warranty
In lieu of refunds, all reproducible code defects deviating from SOW specs are fixed at zero extra cost during the warranty period.
Milestone-by-Milestone
Total transparency through sprint demos and UAT reviews prior to funding each subsequent project phase.
1. Core Philosophy & Strict No-Refund Policy
CombineGrowth Technologies Private Limited ("CombineGrowth", "Company", "we", "us", or "our") delivers bespoke, high-performance software engineering, cloud architecture, and custom application development. Unlike off-the-shelf software or pre-packaged goods, custom software development involves real-time, irreversible investments of intellectual labor, engineering hours, architectural design, and server infrastructure.
When a client ("Client", "you", or "your") transfers funds for an initial retainer, project phase, or milestone invoice, our engineering management immediately commences active sprint planning, developer bandwidth allocation, and development operations. Consequently, CombineGrowth maintains a strict, non-negotiable Zero Refund Policy across all client engagements.
2. Immediate Resource & Engineering Allocation
The primary commercial rationale behind our No-Refund Policy is that upon receiving a financial transfer, CombineGrowth instantly incurs unrecoverable operational costs:
Senior software engineers, UI/UX designers, and systems architects are exclusively reserved for your project sprint, turning away other prospective enterprise contracts.
Isolated staging environments, databases, automated CI/CD build runners, and testing servers are spun up immediately.
System design, database normalization, API schema drafting, and security modeling commence from day one.
Proprietary source code and domain models are authored continuously and become client property upon milestone settlement.
3. Milestone-Based Approvals & Transparent Billing
To provide complete financial transparency and eliminate post-delivery disputes, CombineGrowth operates strictly under a Milestone-Based Execution Model:
Projects are broken down into discrete milestone deliverables (e.g., Phase 1: Architecture & UI Prototypes, Phase 2: Core Frontend & Backend Logic, Phase 3: API Integration & Security, Phase 4: Final QA & Production Launch).
Clients review, test, and approve each completed milestone before authorizing payment for the subsequent milestone. By funding the next milestone, Client explicitly confirms total satisfaction and formal acceptance of the prior milestone.
Once a milestone is funded and development commences, that milestone fee is completely non-refundable and cannot be credited back under any circumstances.
4. No Refunds for Scope Shifts, Delays, or Change of Mind
Because custom engineering bandwidth cannot be reclaimed, refunds will NOT be issued under any of the following scenarios:
- Change of Business Direction: Client pivoting business model, abandoning the project idea, or changing internal company strategies.
- Internal Client Delays: Client failing to provide required API credentials, third-party content, design feedback, or timely milestone sign-offs.
- Subjective Aesthetic Preferences: Minor visual alterations or styling preferences that differ from previously approved wireframes/designs (which are handled via standard change requests rather than refunds).
- Client Budgetary Pressures: Financial difficulties or restructuring within Client's corporate organization.
- Third-Party Market Factors: Changes in market viability, app store rejection due to client business model, or competitor actions.
5. Third-Party Licenses, Cloud Hosting & API Disbursements
Any expenses incurred on Client's behalf for third-party subscriptions, licenses, or direct disbursements are completely non-refundable:
This non-refundable exclusion applies to, but is not limited to:
- Cloud compute, hosting, and edge bandwidth fees (AWS, Google Cloud, Vercel, Cloudflare).
- Domain name registrations, DNS management, and SSL certificate procurements.
- Third-party API credits (OpenAI, Anthropic, Twilio, Stripe, SendGrid, Mapbox).
- Commercial font licenses, stock photography, and third-party software plugin licenses.
6. 30-Day Defect Resolution Warranty in Lieu of Refunds
CombineGrowth stands 100% behind the engineering quality and architectural integrity of our software.
Instead of speculative refunds on custom code, CombineGrowth provides a Thirty (30) Calendar Day Production Defect Warranty following final deployment. If any reproducible functional error, security glitch, or deviation from the approved SOW specifications is discovered within this warranty window, CombineGrowth will assign senior engineers to rectify the issue at zero additional expense to Client.
7. Project Cancellation & Unused Milestone Credits
Client may elect to cancel an active project for convenience by delivering thirty (30) calendar days advance written notice to CombineGrowth. Upon receiving written cancellation notice:
- Work-in-Progress Settlement: CombineGrowth shall invoice and retain payment for all completed sprint work and pro-rata engineering hours accumulated up to the cancellation date.
- No Cash Refunds: Under no circumstances will completed or active milestone funds be returned as cash or electronic wire refunds.
- Future Development Credits: If Client has prepaid funds for future unstarted milestones, such surplus funds may be converted into a non-expiring Software Development Credit applicable toward future CombineGrowth services, subject to mutual written agreement.
- Source Code Delivery: Upon settlement of all outstanding invoices, CombineGrowth will package and hand over all completed source code and technical assets up to the cutoff date.
8. Prohibition of Unjustified Chargebacks & Payment Reversals
By executing an agreement and funding milestone invoices, Client explicitly covenants not to file any unauthorized credit card chargeback, bank payment reversal, or merchant dispute against CombineGrowth.
Any attempt to initiate an unjustified chargeback or payment reversal shall constitute a material breach of this Agreement. In such an event, CombineGrowth reserves the right to: (a) Immediately terminate all service access and disable cloud staging instances; (b) Revoke any temporary source code or intellectual property licenses; and (c) Pursue legal recourse and binding commercial arbitration, with Client liable for all collection agency fees, statutory interest, and reasonable legal expenses incurred.
9. Dispute Escalation & Binding Commercial Arbitration
If Client has concerns regarding milestone delivery or engineering performance, Client agrees to first submit a formal written notice to CombineGrowth executive management to attempt good-faith informal resolution for thirty (30) days.
Any unresolved billing or service dispute arising out of this Refund Policy shall be resolved exclusively through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (or for international US clients, AAA/UNCITRAL rules), with proceedings seated in Hyderabad / Andhra Pradesh, India.
10. Corporate Billing & Legal Notices Desk
For milestone billing clarifications, official invoicing records, or contract amendments: